Royal Registerlink Guide de l'utilisateur télécharger pdf (Page 25)

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14.1 No Communication

The most common problem is getting the register to communicate with the PC for the first time. If

there is no communication, RegisterLink cannot read the daily sales data from the register. Follow

the instructions below if initialization test failed.

1. Check Cable Connection

Check to be sure the cable is seated firmly in the register and the computer.

2. Check Cable Type

The cable needs to be a

null modem cable

. If you have any doubts, purchase a cable

that is labeled as a null modem serial type cable on the package. This type of cable can

be ordered through

Royal at 1-888-261-4555

3. Check Register Mode

The register must be properly initialized. To properly initialize the register, plug it in

without the backup batteries in place. If you think this was not done correctly, follow

these steps:

Print out a "Z" Report of any transactions in the register.

Turn the register off, unplug, and remove the backup batteries. This will erase all

data in the register.

Power on the register by plugging it in.

Insert the backup batteries.

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Royal Registerlink Guide de l'utilisateur Page 25